FAQ
Frequently Asked Questions
At Lord of the Diamonds, we want your shopping experience to be as smooth and enjoyable as possible. Below are some of the most frequently asked questions to help you with any inquiries you may have. If you need further assistance, feel free to reach out to our Customer Support team.
We offer a wide variety of ethically sourced, high-quality diamonds, including:
- Natural Diamonds: Traditional diamonds that are formed naturally over billions of years.
- Lab-Grown Diamonds: Eco-friendly, sustainable diamonds that are created in a lab but identical to natural diamonds in terms of composition and appearance.
- Fancy Colored Diamonds: Rare, colored diamonds in shades like pink, yellow, and blue.
All of our diamonds come with a certificate of authenticity from a reputable grading laboratory such as the Gemological Institute of America (GIA) or International Gemological Institute (IGI). These certificates provide detailed information about the diamond’s cut, color, clarity, and carat weight.
You can schedule a one-on-one consultation with one of our diamond experts either in-store or virtually. Visit our Consultation Page to book an appointment that fits your schedule.
We want you to be completely satisfied with your purchase. Our return policy is as follows:
- Non-Custom Items: You can return or exchange non-custom jewelry within 30 days of purchase, provided the item is in its original condition.
- Custom Items: Due to the personalized nature of custom jewelry, these pieces are non-returnable.
For more details, visit our Shipping & Returns page.
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Bank Transfers
- Apple Pay and Google Pay
- Financing options (available at checkout)
Delivery times vary depending on the product and your location:
- Standard Jewelry Orders: Typically ship within 5-7 business days.
- Custom Orders: Since custom pieces require additional time for design and crafting, they typically take 3-6 weeks to complete.
Once your order ships, you’ll receive a tracking number for updates.
Yes, we offer international shipping! Shipping rates and delivery times vary depending on your location. Please note that customers are responsible for any additional customs duties or taxes applied by their country.
To keep your diamonds sparkling, we recommend the following:
- Regular Cleaning: Use a soft toothbrush and mild detergent to gently clean your jewelry at home.
- Professional Cleaning: Bring your jewelry in for a professional cleaning once or twice a year.
- Storage: Store each piece separately in a jewelry box or pouch to avoid scratches and keep your diamonds in pristine condition.
If you receive the wrong item or your order arrives damaged, please contact our Customer Support team immediately. We will arrange for a return and either send a replacement or provide a full refund, depending on your preference.